Skip to Main Content

General Conditions


We allow the transport of pets‚ sports equipment‚ musical instruments‚ medical equipment‚ and special items.

To help us prepare for your trip‚ please make sure to submit a formal request and receive approval before you fly.

  • Please submit all relevant documents
  • Make sure to receive official approval from us before your flight
  • Complete the required payment for the service (adding medical equipment is free of charge)

The full process (document submission‚ approval‚ and payment) must be completed at least 7 days before the flight date.


We kindly ask you to review the required documents and follow the specific guidelines by selecting your relevant travel category below:

Please note:

  • Passengers who booked directly through our website (booking number starting with 252) can pay for the service directly via the “My Booking” area.
  • Passengers with a different booking number - we will contact you to collect payment by credit card after the documents are submitted and reviewed.