Refund & Compensation Requests

Sometimes‚ even if baggage was purchased in advance‚ an additional fee may be charged at the airport. This can happen due to a technical error or when the purchase was made close to the flight time and the information has not yet updated in the airport systems.

If you paid for your baggage in advance and were charged again during check-in‚ you can request a refund using the Baggage Refund Request Form located at the bottom of this page.

Please make sure to attach the receipt showing the payment made at the airport to your request.

In certain cases‚ due to operational constraints‚ seat assignments may change even if you selected your seats in advance.

If you were assigned to different seats than the ones you ordered‚ you can request a refund using the Seat Selection Refund Request Form located at the bottom of this page.

Please note: A refund will not be issued if the original seating did not comply with safety requirements or airline regulations—for example‚ if children or passengers with disabilities were assigned to emergency exit row seats.

If your flight was canceled‚ delayed‚ or rescheduled‚ you may be entitled to a refund or compensation in accordance with the Aviation Services Law. Please review the Aviation Services Law Eligibility Guidelines for more information on your rights.

Requests regarding flight disruptions can be submitted using the Flight Disruption Compensation Form located at the bottom of this page.

If you did not show up for your flight‚ you may be entitled to a airport tax refund. To check your eligibility and submit a request‚ please fill out the Airport Tax Refund Request Form located at the bottom of this page.

If your request does not fall under any of the categories listed above‚ you can contact us using the General Inquiry and Refund Form at the bottom of this page‚ and we will review your case individually.

To help us process your request quickly and efficiently‚ we highly recommend attaching all relevant documents and information.