General T&C

Provider details

TUS Airways Ltd (HE341761)

3 - 5 Artemidos Avenue‚ 6025‚ Larnaca‚ Cyprus

Email: support@tusairways.com

General

The information provided on this page contains the offer of TUS Airways Ltd ("the Company").

By registering‚ making a reservation‚ and/or making a payment (even partial) it will be considered as the passenger’s agreement to all the terms and conditions presented on this page.

Together with the reservation details of the reservation‚ the information on this page will form the contract between the Company and the passenger.

The Company will only be responsible for the information it provides in writing‚ and no claim will be accepted by any passenger stating that they did not read the terms and conditions listed on this page‚ or that they were not directed to the information and terms before their registration.

Flights - General

The flights offered by the Company also include charter flights‚ the details of which may change after the booking is made‚ including but not limited to dates‚ routes‚ layovers‚ and airline information‚ subject to approval by the Civil Aviation Authority and relevant legal regulations.

Responsibility for delays‚ changes‚ and cancellations will be in accordance with the law‚ and the Company will not be liable for any expenses or losses incurred by passengers due to changes in flight schedules‚ including but not limited to unused hotel accommodation.

It is the responsibility of passengers to provide contact details abroad (phone number‚ email address) for the purpose of receiving notifications about any changes‚ if any‚ to the return flight schedule‚ and to ensure they can be reached via these contact details during their stay abroad.

Please note that you are required to arrive at the airport both on departure and return at least 3 hours before the flight time indicated on your ticket.

If you fly with children or the passenger is a minor who is flying alone - please check our Children travelling alone Policy. Additionally‚ it is the parents' responsibility to check if there are any restrictions or requirements by authorities in the country of departure and the destination countries regarding approvals‚ declarations‚ etc.

Checked and Carry-On Baggage policy

Please check for our Checked and Carry-On Baggage policy.

Food on flights

Please note that our flight ticket does not include food and beverage service during the flight.

Price/Payment/Currency Exchange

The listed price does not include anything that is not explicitly stated.

Flights and ancillaries (luggage‚ seating‚ etc.) are displayed and charged at EURO rates‚ and can be changed to Israeli shekel or USD.

The exchange rate for payment will be the higher transfer rate of the listed currencies on the actual day of payment. If the payment is made by credit card‚ the higher transfer rate at the time of the card charge approval will apply‚ according to the agreed-upon shekel amount with the customer.

Insurance

Except as defined by law‚ the Company is not responsible for any damages caused to the passenger‚ such as: illness and bodily injury‚ financial damage‚ or damage to luggage (direct or indirect) that may occur to passengers during their flight and/or stay abroad due to an accident‚ theft‚ robbery‚ violence‚ hospitalization‚ epidemic‚ terrorist act or war‚ loss of luggage and documents‚ medical expenses‚ loss of flight tickets or passport‚ etc.

It is recommended that passengers purchase appropriate‚ comprehensive insurance based on their needs‚ including coverage for luggage‚ property‚ and bodily injury‚ during their flight and stay abroad. The responsibility for purchasing insurance rests solely with the passenger‚ and the Company will not be liable for any damage resulting from the passenger's failure to obtain insurance.

Please note that insurance should be purchased before leaving the country. Please be aware that not all policies cover all cases of booking cancellations‚ and it is recommended to carefully read the insurance terms regarding this matter.

Receipt of travel document

It is the passenger's responsibility to check the travel documents received upon receipt and ensure that all relevant documents are in hand‚ as well as verify that the details listed match the booking and the passenger’s name in his passport.

Changes‚ Cancellation & Refunds

Changes and Cancellation of the bookings are subject to the Fare Rules of the purchased ticket and to the Israeli Consumer Protection Law‚ if applicable.

Flight Cancellation or Changes

A passenger who has received notice of a change in flight cancellation or flight‚ at least 14 days prior to the date of the flight determined in the flight ticket‚ and under the circumstances of the change and in accordance with the following:

• For Flights Departs/Arrives to Israel - Aviation Services Law (Compensation and assistance in Flights Cancellation or Changes of Conditions)

• For Any Other Flights - Air Passenger Rights Regulation EU 261/04

is entitled to choose a refund or an alternative flight ticket‚ will be considered as chosen an alternative flight ticket‚ unless he announced otherwise when receiving the notification.

Failure to Show Up for a Flight

In the event of failure to show up for the outbound flight departing from Israel‚ the return flight (if a return flight was purchased) may be automatically canceled. In such a case‚ an email will be sent to the agency/customer.

If a customer fails to show up for a flight for any reason‚ they may be entitled to a refund of the airport taxes. To inquire about the entitlement and to process the refund‚ please contact us thought Contact Us in our Website‚ or Email: support@tusairways.com or WhatsApp: +357-24200400.

Passport and visa

The Passenger shall be responsible for obtaining all documents‚ visas‚ permits‚ etc. required for travel‚ as well as for compliance with other Government travel documents‚ requirements‚ and all the applicable laws concerning exit‚ entry and transit in the countries of departure‚ arrival and transit.

Passengers have full responsibility to check in advance that they have valid passports‚ according to the regulation of their destination. It is their responsibility to ensure that the spelling and correctness of the passenger's name as indicated in the booking and the flight ticket will be identical to the name of the passenger as indicated in his passport.

Passengers that don’t meet the abovementioned criteria and are considered as inadmissible in the country that they are visiting‚ might be eligible to pay a fine of €5.000 - €10.000 per case.